Can online retailer refuse to ship item and then charge a restocking fee?

June 10, 2015 19:20 by Consumer Ed
Dear Consumer Ed:  I recently purchased a pool cover online.  My credit card was charged immediately.  Two weeks later, without any notification, the company refunded 95% of the purchase price.  When I discovered this, they told me they kept 5% because they don’t ship to w... [More]

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Can a dealership claim a deposit is non-refundable if it's not in writing?

May 27, 2015 13:28 by Consumer Ed
Dear Consumer Ed: Can a dealership claim a deposit is non-refundable if there was no written agreement and those terms are not explicitly written on their website? Consumer Ed says:  Generally, verbal contracts for transactions that are more than $500 are voidable (such agreements are usually r... [More]

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Can a hotel take 30 days to refund my deposit?

May 13, 2015 13:41 by Consumer Ed
Dear Consumer Ed:  I reserved a hotel room in Georgia and paid a one-night deposit of $200 using my credit card.  A week prior to my scheduled check-in date, I cancelled my reservation.  According to the hotel’s cancellation policy, I am entitled to a refund of my deposit less... [More]

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